How to get the most out of life? Sir Richard Branson sums it up in a single word

March 2nd, 2010

I will always remember my first night on Necker Island home to Sir Richard Branson. We were just settling in and being made to feel very welcome. We have the entire island to the 4 of us and it is the most idyllic setting for a family holiday.

Stood in the Great House on the hill looking at a photo of Sam Branson and his friends, I turned around and Richard walked up to me arm outstretch and with a warm smile he bowed his head gently and welcomed me to his home. It is the greatest thing for me to meet such a distinguished businessman. I have many friends who have become incredibly successful. Most of them though are particularly hard with their staff and rule their businesses with an iron rod. Richard is someone who clearly breaks this mold and it is refreshing to see that he is a million miles away from the ludicrous business ethics they portray on The Apprentice.

It didn’t take him long to suss me out and pretty soon we were discussing sport. He is currently in training for the Virgin sponsored London Marathon. He had already heard I was a keen exerciser and immediately asked if I’d like to run with him. A couple of Richard’s guests arrived for drinks, they were staying on the nearby island. They owned and developed Vale and Beaver Creek in the US. (An amazing Ski Resort) During the conversation with Janet and Paul from Beaver Creek, one thing stuck out and it made an indelible mark in my brain that I think will be there forever.

Richard said, “well, if you say Yes! to everything, you are going to have a far more interesting life.”

In my 41 years on this planet nobody has ever give me such great advice or such a great directive. And it makes perfect sense. How many of us just potter through life and procrastinate. I have only been on the island less than a week, but I am 100% sure you will never see Sir Richard Branson procrastinating. He is a decisive character, who doesn’t stop for breath.

Before leaving for bed, I asked what time we should meet. He said “pop around to the house at 6.45am and just shout me if I am not up.”

I didn’t sleep a wink that night, excited at the prospect of continuing a great conversation with a fantastic philanthropist and entrepreneur.

We have since run for a number of hours together and I have had some solid business advice during my time following in his great footsteps. Advice that once you have heard it appears like complete common sense. However you could read a 100 books and find 50 different ways from a variety of experts which all contradict each other. So to hear it from someone you respect, immediately fills me with confidence. And actually now we have discussed it, I totally understand and I cannot wait to get back to UKFast and start implementing some of these great ideas.

Yesterday I ran with him a little later than before, and I reminded him of what he had said to me and what an impact it had.

I explained that you could have written an essay, yet in one short sentence he summed up just how simple you need to make it.

“If you say Yes! to everything, you are going to have a far more interesting life.”

What a great piece of advice and for anyone setting out as a young entrepreneur, in business, in school, wherever and whatever you are wanting to do, this is good advice. It is a simple strategy that I can promise you Branson lives by. He is a man with a large appetite for life and it grows bigger by the day, and I am sure his positive attitude towards just doing things straightaway, off the cuff without procrastinating has to have something to do with his enormous success.

I am very interested in how he portrays his feelings on this subject, as he decided to use the line as subject matter for a column he is doing for the New York Times. It is definately something to look out for.

Lawrence Jones UKFast

Dedicated Server Hosting, Manchester

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My Journey To Necker

February 25th, 2010

It would be a great deal easier just to explain that I hopped on a plane and flew there, after all I am currently flying on the smallest plane I have ever been in that we have chartered to take us from Barbados to Beef Island.

But in real terms the journey started way before. And if Richard Branson has taught me anything, the brand experience is truly transferrable between Virgin businesses.

My first encounter of Virgin was Culture Cub. A great band in the 80’s. They wrote a song called Victims, which has truly the best piano introduction of any pop song.

I went on to approach Virgin Records years later with a demo after recording a song called “Whenever the Leaves Fall” on a load of old recording equipment once owned by John Lennon. It was in a tiny recording studio, not much bigger than this cockpit.

I spent months trying to talk myself into an appointment at the old Virgin headquarters on Ladbrook Grove and Harrow road, London.

It was there I learnt the art of instant relationship building and the importance of getting to know the gate keeper. I’d ring back in different accents, and the receptionist would say, “is that you again Lawrence?”

I never gave in and one day after hearing the receptionist ask a colleague “is Danny in?” after I asked to speak with the head of A&R, after getting knocked back again, I rang back 10 minutes later and confidently said, “hi there, is Danny in yet?”

I was promptly put through. This technique and confidence has stood me in great stead for many years since.  On this occasion I was quickly brought down to earth with a bump after a lady answered the phone.

I said, “hi is Danny there?” “Danny speaking” the lady replied. I was taken aback as I was expecting a man!

In true Virgin style she was lovely and said on the basis that I had got this far, she agreed to see me.
I remember the meeting well, and she liked the track. The disadvantage I had was that I did not have a readily formed band. She was in the process of signing The Railway Children, ironically my next door neighbours in Salford! What is the likelihood of that?

In my opinion they signed the wrong act, and the Railway Children never left the platform. They spent their advance on MGB roadsters and were dropped after never cutting it.

I went on to get an offer from a chap called Brian St.James Carr, a well known solicitor involved with The Sex Pistols, PIL (Public Image Limited) and Andrew Lloyd Webber. He heard my songs and got me involved with a chap called Lawrence Roman an incredibly gifted classical musician who did all of Lloyd Webbers musical arrangements.

He did the clever stuff in my opinion and made Webber look amazing, however I was young and I thought I’d get loads of opportunities like this and I turned it down.

I then made a decision to make it on my own in business first and pursue my music later. I knew I would either be incredibly poor or incredibly rich but it was highly unlikely to be the latter on the basis of how the industry works.

I had also developed some friends who worked in the arts, and I quickly learned that I was not someone who coveted the limelight. I’d have thrived off a publishing deal, but being a star was not a motivator for me.

To be successful in anything you have to devote yourself to it fully. 20 years later, I am still devoted to the cause and although hugely successful in certain elements of our business I am only on the first few rungs of a very long ladder.

And the music? Well one day! That is if I ever calm down my love for developing people. When I met Gail, I sold my recording studio and focussed on developing UKFast.

Not a bad gamble as it turns out. Especially when you consider the odds that were against us.

If you use the Jim Collins 3 circles principal to identify should we have set up UKFast as a hosting business, I’d have quickly identified that this was a daft venture to embark on. However it does demonstrate that passion and determination can on occasions replace common sense and logic.

  1. can we be the best at it?
    Well truly honestly at the time, no way. We were competing with multimillion pound corporations. That being said, we have won 6 years out of 10 the ISPA’s Best Hosting Provider accolade, so it is funny how things turn out
  2. are we passionate about it?
    Absolutely. After trying to host our own domain name thegallery.com we had appalling trouble with a business called Newnet. Peter Coates (who recently sold his business for £3m) and his son Gary had huge potential, however they were techy people and appallingly arrogant. My wife just reading this laughed and asked if that was tetchy or techy? They were so bad that when we moved, we simply left our equipment with them as we couldn’t face dealing with them further.
  3. is it financially viable?
    Well, if I’d known the difficulties ahead, I would not have ventured down this road. We were self-funded, which is a posh way of saying we had no money; so everything had to work immediately. We had to work so hard around the clock, if we made one error, we were dead in the water. That was the simple truth of the matter. Not something you want over your shoulder, yet that being said, you wont get a bigger driver! If I didn’t sell, we didn’t eat.

Times are very different now. I have 2 wonderful kids and a wife, who is still my business partner, with the added responsibility of a working mum. We have been very lucky. We still have no debt (which is a posh way of saying, now we have money in the business) and we have had numerous offers from competitors to buy UKFast including one for in excess of £50m.

But it is not the money that motivates us, it is the journey that we are on, and I simply love every day and I live for the challenge.
So why Necker? Well, when I was turned down by Danny Van Endon at Virgin, I set a goal. Right, I thought, I will get there myself. One day I will do business with Branson and Virgin in some capacity. I will become successful on my own.

A few years later, I hired a Grand Piano to the Virgin company for a new artist at a place called the Boardwalk in Manchester. I remember the Fax Header, with all of Richard Branson’s businesses and locations. It was incredibly inspiring. It had Necker as one of the destination boxes to tick. It was then that I decided, “I’d like to go there and one day meet the man behind the company.”

Last year whilst staying at The Lodge another property owned by Virgin, I said to Gail, we need to find out who hosts this business and get them as a client. It transpired they are already a customer, and have been a happy one for a number of years. We also host UKTV which is owned by NTL part of the Virgin Group.

And 15 years on from that Fax and that initial goal, here I find myself, mid air on the way to paradise.

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view from the main house, Necker Island.

Lawrence Jones

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Thanks for a great 10 years @ UKFast

December 20th, 2009

A decade ago when Gail Jones (then Gail Everton) and I embarked on the journey of setting up a business on the Internet, I had no idea what lay ahead.

In fact if it wasn’t for a pretty horrendous experience when trying to register and host a domain called theGallery.com, we’d never have changed direction and set up a business in the hosting arena. And I suppose it was the “bad experience” which forged the direction we took to provide the very best in service right from the outset. It was this start which also gave us an understanding of exactly how a client feels when the hosting provider goes wrong or doesn’t listen.
If you are a client of UKFast and you ever have a problem, write to me or pick up the phone. I hate having matters left unresolved and I cannot settle when I know a clients server is down.

Although it is a decade ago, I remember choosing the name UKFast very carefully. The name needed to reflect exactly what we were about. UK, obviously for it’s location, Fast, because we hated slow service and slow connectivity, .net because we were a network and hosting related. Partly too because the .co.uk version had already been registered. It took us 3 years before we were able to acquire the UK TLD version of UKFast.

We must have trawled the who-is directory for 3 days trying every name possible. It was during the boom so the world and his dog were registering every derivative of every word. Design agencies were popping up everywhere linking colours to animal names. Blue Pig, Black Sheep etc. You can almost pin point a company and its date of origin from the style of the name.

So 10 years on what has changed? Well just about everything, in fact it is easier to highlight what has NOT changed. Neil Lathwood, then a teenager working in a computer shop, found by my wife on a search for someone who could network some machines I’d sold. He came in a for a days work experience and never left. He is now the IT director and one of the most well respected boffins in our industry. It is safe for me to say, I do not know a harder working man on the planet. His desire to continually learn and stretch boundaries is only matched by an identical skill inherent in my wife. Together we formed a solid senior management team and 10 years on we continue to disagree and challenge each other. We are considerably more beefed up now with Jonathan Bowers, communications director and Paul Harris, marketing director, yet we all still have to learn new skills every year to ensure we are capable of managing a continually changing business and horizon.

So what lies ahead in 2010. I am so excited by the challenge ahead this year. Even more so than usual. Last year saw UKFast able to compete with a bigger marketing budget. It is one of the challenges of funding a business privately and not borrowing form banks. We have seen many businesses fly past us on our journey, a lot now we have caught up, some we have overtaken, the others give me the challenge and the determination to continue to grow UKFast to be the best of the largest business to business hosting providers in the UK.

Last year we saw the benefit of the Castell Cidwm acquisition, a hotel at the foot of Snowdon in the National Park in Wales. It is an invaluable asset used for training and team building. It is a place where status is removed and replaced with rack-sack and compass, a place where team members can see their managers in as much pain as they experience themselves. We have run more than 40 trips touching more than 100 staff. Put simply it cements all the people who invest time and energy down there and lifts camaraderie when we are back in the office.

This coming year we are focussing on growing the business further and we have some exciting announcements expected in 2010. We are also exploring the opportunities of some potential acquisitions and some new services which will compliment our existing offering.

In the mean time, to everyone who has helped UKFast grow, people past and present, thank you for your ideas and contribution. To our amazing client base, thank you too. By having such a strong client base we are able to invest in infrastructure that ordinarily none of us would be able to afford singly. Thank you for having the foresight to choose UKFast and if you are not already a client I look forward to meeting you one day on our quest to speed up the Internet and improve the way we all do business online.

Happy Christmas.

Lawrence Jones

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A Former Life, still hosting.

November 30th, 2009

I can finally breathe a sigh of relief as the new week marks the beginning of the new era at UKFast. With UKFast’s 10 Year Anniversary Party at the Palace now a fond memory, I can reflect on the funny stories now that I know the night was a success.

It was 11 years ago at Granada I first used the Grand Ballroom at the Palace for an event. It was to raise money for the Christie’s For Cancer Appeal. The night was a huge success and I fell in love with the room. It is the perfect room for hosting a ball.

I knew the hotel well, as I’d originally played the piano there in my early years when I first came to Manchester. I had some great memories of the place and I made some fantastic friends. It was during the era of Les Miserables. And the cast used to pile in there for a few drinks after the show, before dragging me out until dawn. It was a real experience and my links to the area so strong, I bought an apartment in Oxford Place next door.

Years earlier I had my first job in a shop called A1 music, right opposite the Palace on New Wakefield Street. I did a range of jobs, from brushing up, to decorating. The funniest of these jobs, (although not at the time) was when Ann the proprietor asked me did I know anyone who could do plastering? Fancy asking a 17 year old for advice on building. Of course I promptly answered, “I can.” I had seen people plaster many times  with the houses my father used to renovate when I was growing up. I failed to mention my specialty was demolition.

The plaster eventually went up and although not particularly smooth, I was quite proud of the job. I spent that evening building all the furniture for the room. The next day I was greeted by Ann’s husband Graham who was furious. He marched me up stairs to see my handy work. All the plaster had peeled off the walls and had covered all the brand new furniture. It had then promptly dried over night!

I did a variety of jobs at A1 including their book keeping, but it was the selling I enjoyed the most. As a “Saturday boy” the professional sales guys hated me in the sale floor, so I was only able to cover for people when they were on their lunch.

Guaranteed with out fail, every lunch I would have a field day selling. I learned that by being honest and directing clients to what they needed as opposed to what the thought they wanted was a great recipe for success. I also realised I only had an hour, so I concentrated my efforts and honed my craft.

As I held the record for the biggest sale in the company’s history, Ann was much aggrieved when the sales men clubbed together and convinced Graham to put me in the basement wiring up reconditioned speakers.

Happy to accommodate, to the basement I went. It was there I was told to answer the telephone and I learnt a knew skill. I was now only able to sell when carrying the speakers across the floor. So this is precisely what I did, and I learned how to get to the point almost immediately, and with in months, we had sold every pair, with me selling the lions share. On the telephone I was also developing relationships, there were a few massive deals where I convinced the keyboard player of a touring band who were playing at the Apollo, who were number 4 in the charts at the time to come in and part with £21,500. Eventually Ann forced Graham to concede that it was ridiculous to bury someone showing promise.

It was around this time that I got my first job as a professional pianist, and rather than rock the boat with the other guys, I moved on and decided to use my musical talent to further my career. Which brings me full circle back to the Palace.

The event on Saturday was seamless, from the outside at least! Behind the scenes, the band, Clem Curtis and the Foundations were without a drummer who had broken down in Nottingham, and with 45 minutes before the start, I called my brother-in-law to ask for help. Dave is a fantastic drummer and agreed to lend me his kit, so we could get it set up and sound checked whilst everyone enjoyed the champagne reception upstairs. He also offered his services as a stand-in drummer too!

There is a saying “you cant chose you family,” and if you could, I couldn’t ask for a better guy. His attitude and calmness meant I was able to enjoy dinner and even with 30 minutes to spare when the actual drummer turned up, I couldn’t have been more relaxed.

On hind site though, it reminds me why I dont do this sort of thing for a living anymore.  If you think computer hardware is unreliable, you should try managing musicians!

I also was reminded of what I loved about event organising too. Giving pleasure to so many people is so rewarding. Being on this side of the fence too, where I was the client and the organiser, meant I could make the right decisions there and then. The team comprising of Gail, Rach, Paul and Jonathan literally had the entire evening organised and scripted to the minute. I could not have asked for a better team. Jim Collin’s description “the right people on the bus can be moved anywhere” was demonstrated by the way my events team, comprising of a few of my senior management team, changed roles as efficiently as a chameleon changes colour. But although I had great fun revisiting this former profession, I would not swap what I do now for the world.

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Are women in business valued or undervalued

November 22nd, 2009

This week has been an interesting one. I gave a talk at the ProManchester event at law firm Pinsent Mason’s which was great fun. I mentioned that I was lucky enough to be “raised in a convent” making a joke that this was a different talk for another occasion.

Well, maybe it’s time for that discussion.

A couple of weeks ago we were planning our new “School of Hosting” campaign. This was at a time when we had just had a very successful day where staff dressed up in St.Trinian’s outfits to raise money for charity, it was suggested, why not use the photography and continue the theme to promote the School of Hosting.

Business men and women of City Tower Manchester are used to the staff at UKFast turning up in all sorts of outfits. Dressed in suits for 4 days a week, from time to time UKFast relaxes its dress code policy in line with various calendar events or charity days.

This particular one was done in a similar vein.

As soon as the advert hit the shelves and the banners appeared on various websites, a few people complained. Now I am a great believer in freedom of speech, just as I am a believer in the right to express oneself and exercise your individuality.

We all need our own passionate driving forces and conflicting views, that is what makes the world such an interesting place.

Personally I feel the advert is completely innocuous and as it was designed and created by women and as I know it was never meant to offend I think it was harmless. It is funny how people automatically assume something like this was dreamt up by the men in an organisation. But to the thousands of positive comments and visitors to the site, thank you.

So, going back to the original comment about being raised in a convent, growing up amongst 150 girls does have its advantages. The greatest of these was that I was able to gain an understanding of how the “other half” work, their minds, their behaviour, their communication, their sensitivity.

It is safe to say, as a result of my social conditioning, I empathise far more with women than men. I feel far more at ease on a night out with 30 mums from the school our kids go to over a rugby club networking dinner full of men.

I am not sure of the split of men and women in management  positions across the UK, however at UKFast it is clear to see my trust in women is carried into the work place. In positions of trust where a high level of autonomy and delegation is required, the split of men and women is 50:50. We have 9 ladies and 9 men, managing 102 staff. As we have more men in the business overall, it is a fair claim that on average, the women at UKFast hold higher positions over the men.

I hope it is not too sexist to say also, out of all the management, I have slightly more confidence in the organisational skills of the women over the men.  (Oops, sorry guys)

My wife has put her views on the subject of the advert itself here.

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