This week saw the fashion retailer Henley’s file for administration. It only seems like yesterday when Simon and Ben the 2 owners sat with me at a Sale Sharks match discussing online retail. One of the boys confidently said, “our customers need to touch and try on our garments, we will never do more much than the £10,000 per month we are doing now. The online shop can’t compete with our high street stores” This sounded very much like a challenge. And as someone who hosts hundreds of online retailers, some huge ones too, I knew I couldn’t lose. I bet them £1 I could prove them wrong. Sitting with my web designers and marketing team, we immediately found ways of improving their system. Their… Read the Rest »