Why?

June 13th, 2010

The ultimate open ended question.

Why does one of the shortest words start the longest conversations?

On Friday one of the girls from our recruitment division MySort.co.uk came to me and asked “do you have 5 minutes to see a prospective new recruit for the sales department?”

I am always keen to get feedback and develop the business and where better than from an fresh pair of eyes. I followed Abbey into my wife’s office where Tom sat, looking relaxed, sitting back and at home. After talking with him for a few minutes, I asked him “do you have any questions for me?”

“You clearly put a huge amount of effort into making this a great place to work, from your website you look like you really value people much more than other businesses I’ve come across since moving to the UK 7 years ago….. why?”

“This is indeed true,” I replied. “we sleep a third of our lives, we have a third to ourselves and we work the rest. As I do not want to waste a minute of my life I am focussed to ensuring that I enjoy every second whilst I am wide awake. This means the time at work is just as precious as the time I spend outside of work.

I therefore concentrate my efforts into making my work environment as stimulating as possible. To guarantee this I need to make sure everyone around me is stimulated and performing at their very best too, so a large part of my energy goes on ensuring the team is as focussed as me. The end result is that if you come to work here at UKFast or any of our companies, you are going to have fun. A BIG part of that is you are going to develop quickly.” I paused for thought and then asked him a question.

“Are you ready for such a journey?”

” YES PLEASE.” Tom said eagerly. “I can see that everyone here loves their job. You can feel the energy as soon as you walk through the door.”

I got up and shook his hand saying, “I am sure you are going to be very happy here.”

I left the office knowing that I have a very excited new recruit who is going to really enjoy his new job. Is that not stimulating enough to inspire me to be an entrepreneur? It amazes me that most business people just don’t get that people are the most important ingredient to a successful business. There is a saying, behind every successful businessman there is a great woman. Isn’t that the truth! But the same applies to businesses as a whole. Behind the scenes of every business are hundreds if not thousands of great people.

I see businesses starting to struggle as they get bigger. When businesses are small they have personality. The smaller group the bigger the personality. As the business grows the personality is watered down. The founders of the business usually get further from the coal face, middle management is put in place and then the whole thing collapses as it grows. To save the business from absolute failure and total melt down from over expanding, the businesses usually shrink back to the size of when they were more successful. This is one of the reasons so few businesses fail to get past the million pound turnover mark.

I like Richard Branson’s philosophy, something he said is, “business has to give people enriching rewarding lives or it’s simply not worth doing.”

And there you have it. Master that and you have the secret of a successful business, and as we are all stimulated by different things, what works for one business may not work for another and so the challenge begins.

But that is what gets me out of bed early every morning to improve the puzzle I started 11 years ago. I’ll let you know if I ever find the answer :-)

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The Lodge, Verbier Review of the ultimate Ski Chalet

April 24th, 2010

The Lodge

If you go to the Virgin Limited Edition website we will see a whole host of amazing properties. They all have a similar style of layout with long sociable dining tables, comfy spacious chill-out lounges and bars where you can help yourself to just about any drink or cocktail you can dream up.

One of my favourites is The Lodge. It is particularly special to me as my early memories of the Alps always involve bus trips and cheap hotels. As I grew a little older I progressed to chalets, but invariably you get what you pay for. I am in a fortunate position to be able to experience The Lodge, at £80,000 to £90,000 per week, it is a place for the discerning skier who wants to really live it up in the mountains. It is the ultimate hideaway, with a beautiful style of bleached & distressed wood throughout the building. Down stairs there is a swimming pool and jacuzzi with a steam-room and gym. Although the gym is small, really with skiing all day (if you fancy it) and mountains to run up and down, even I seldom use it.

Another great point is the location. And even though it is only 250 yards from the bottom of the main lifts in the resort of Verbier, Switzerland, the team here drive you to and from the lift entrance.

Do you remember the queue at the ski rental shop? Here the guys from the ski shop bring the boots and skis to the Lodge for you to try on at your leisure. Nothing is too much trouble for the team of superstars that Branson and the managing director John have hand selected.

The food really is something else too! We are not the easiest people in the world to cater for. We are incredibly disciplined and my wife and I eat no dairy, wheat, and my wife takes it even further with zero citrus as well. Yet the chefs are all too accommodating. Cutting out wheat and dairy more or less rules anything scrumptious out of any meal. Not for these guys, Gerwyn the head chef and his crew design and make cakes you could not believe were possible, using blends of rice and tapioca flour and soya milk. The Michelin stars are evident the moment you put food to the palette.

The bedrooms are wonderful, all spacious and have great touches like funky ducks on the sides of the baths, and bath hats you feel compelled to take home for the kids. There is nothing quite like the Lodge. The jacuzzi, a cup of tea and a Bolivar cigar complete a good days skiing and prepare you for the evening of kicking back and enjoying a bottle from Richard’s wine cellar. That is something that is common to the Virgin Limited Edition properties. You really do feel you are in someones home, and with pictures of Richard Branson with his kids and wife and friends on the shelves, it simply makes it all the more special.

I know it is out of most peoples price bracket, however the touches that these guys lay on can be done by any operator. It’s just that people don’t overlay this layer of attention to detail. Things like:

  • your names are written on your door in chalk
  • the boot room has an elaborate system which dry and warm your boots so they are warm in the morning and again with areas named for your hats gloves and equipment.
  • postcards with stamps already on them are in every room
  • a cuddly toy dog with “let sleeping dog’s lie” to leave outside your room if you want a lie in
  • great books you can pick up and put down everywhere, in every corner of the house

the list is really endless.

Hat’s off to Hannah and her fantastic team and best wishes to Hannah and Paul who are expecting their first little-one soon. We are thinking about you and we look forward to returning soon and catching up.

If you are thinking about having the ultimate mountain holiday skiing or even mountain-biking in the summer, this is the number one place on the planet for it. I use it for team building and training sessions too where I am able to take people outside of the office environment and get their undivided attention. It is a great place to work!

The Lodge, Main lounge

BBQ Lunch on the veranda

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Planes, Trains, Automobiles. UKFast RoadTrip

April 21st, 2010

With the world grounded with the ASH AIR crisis , I considered the options. We were due to spend a week in the mountains redesigning our products and services with colleagues from UKFast. The word grounded didn’t figure high on my priorities as a kid. With scaffolding outside my bedroom window for a good few years, this was my usual exit when I wanted my own space. It was at these times, I used to head for the hills.

1. Cancel the Hosting Summit in Verbier

2. Wait for the news that we could take the private jet

3. Consider other options?

I am confident at this point as the pilot had been on to the powers that run the airspace and in-spite of the doom and gloom on the news, there was no reason in his mind why we would not be able to take off at 9am on Sunday morning. Little do I know!

It’s late Saturday afternoon in Manchester, a good friend James who runs the very successful business Printerland turned to me saying “you are not going to Verbier Loz, they are not going to open the airports.”

Thank God James said this. I might have waited if it wasn’t for this comment.

It was this one line that inspired me to change my mindset. I realised that everything hung in the balance of nature and the weather.

This was not a great situation to be in. James bet me £1 that I wouldn’t get there and that was it “game on.”

I picked up my mobile and rang my PA, “Rach, put everyone on full alert. I want everyones bags packed and around at our house in the next 90 minutes.”

Gail was already looking at options to get us across the Channel. The P&O website was inoperable, clearly a business who doesn’t host with UKFast! We found away via another site and we booked the ferry for 4am.

News was coming in from my PA of everyone’s whereabouts. It wasn’t looking good. 2 in a beer garden, one in Wales without transport, one getting ready for her grandfather’s birthday party. One gone walkabout and, one thankfully at home – Charlotte.

Charlotte started to help round up the troops. Meanwhile, I had another problem.I now had one car and 8 people. I rang my bro, Jonathan who is my communications director. He was in Sainsburys.

“…..well leave your trolley where it is, you are not going to need it.”

I had another driver, but I was still a car down. I then rang the marketing director Paul Harris. (Big Frank)

Paul and his lovely wife were getting ready to go out for a dinner party with friends.

It’s times like this, when you realise just how committed friends are.

“I’ll be there for you in half an hour” he said.

This was great news as Paul had just bought a Porsche Cayenne, which meant the vehicles for our RoadTrip were 2 very handsome black beasts.

The team was now complete, and with a bit of creativity we prized the boys from the beer garden and Wales and Rach even made her Grandfathers party; cut short admittedly, however I had done the calculations using the satnav, and I knew that as long as we left no later than 8.53pm we had a good chance of arriving at the early ferry, Dover.

James and Sue, his wife, were laughing at us, as this was going on in support of the madness required to change direction with little or no thought or regard for the consequences.

Grandma turned up, and with an emotional “goodbye” our 2 little daughters headed off a night early.

It was the best thing we could have done in hindsight and I owe James for bringing the realism home. Else we wouldn’t be sat here.

We made it to Dover and with 2 minutes to spare we boarded the early ferry at 1.55am.

The ferry was a far cry from the private jet and I remembered the times we did this as a kid. It was different from how I remembered it. Already tired, I couldn’t sleep. There was a great buzz amongst the team who had arrived at the house with lots of hugs kisses all ready for the adventure.

There was a massive sense of relief, as all of them had thought this great trip would inevitably be cancelled.

We headed from Calais across France, past Lake Geneva and into the Alps. The trip was exhausting and the hairpin bends were the only thing keeping Ross my co-pilot awake. The sheer fear of each bend approaching kept him on the edge of his seat.

This stage of the journey took us 8 hours, and with the exception of one flashing speed camera, and being pulled over by the French police for misunderstanding the speed limit, we had a great journey.

In fact, the French police made the  UKFast RoadTrip complete and after a couple of UKFast baseball cap souvenirs and a massively reduced fine, they ignored the 3 girls sleeping in the back seat. They escorted us to the cashpoint at the next service station, we shook hands and we were on our way again.

So as the rest of the world is grounded (apart from Richard Branson, who set off anyway from Necker yesterday in spite of the uncertainty of where he might land) we found there is always a way. But it does remind me the importance of friends, because none of this would have been possible with out the flexible grandparents, John and June, “Thank you.” To Paul’s family, especially Claire, the ultimate working mum, “Thank you”. To everyones parents, girl and boy friends, “Thanks, it is much appreciated.” Most of all, to my 2 little-ones who didn’t get a choice in the matter, “thank you T & P, I miss you lots!”

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There’s Snow business like UKFast

April 20th, 2010

So here we are at Branson’s place in the mountain. The UKFast Hosting Summit is a multi-purposed event.

We are here to redesign and shape our product offering to ensure UKFast clients get the very best service and solution in the IT and hosting industry.

But, because we believe so much in our philosophy that fresh air, exercise, coupled with learning and sharing experiences drives better decision making, we have chosen this years retreat to be hosted at The Lodge, Verbier. Mountain retreat to Sir Richard Branson. Mine and Gail’s personal favorite winter retreat.

Today’s itinerary for example, is play hard in the morning with plenty of Skiing and Boarding.

2pm lunch back at the lodge

3pm – 7pm Focus Groups and product shaping

7pm – 9pm Dinner

9pm Coffees and home made biscuits

9.30pm – close

Midnight relax and pre-detox drinks.

I have a mixture of members of the sales team here along with 4 directors and my personal assistant. In a way it doubles as an incentive, because although we dont take the biggest earners or highest revenue generators, who are usually the people you reward in an organisation, we take people who contribute to the highest level, and for them it is a once in a lifetime opportunity to hang out in the ultimate property in the alps, whilst being fed by the best chefs in the world.

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How to get the most out of life? Sir Richard Branson sums it up in a single word

March 2nd, 2010

I will always remember my first night on Necker Island home to Sir Richard Branson. We were just settling in and being made to feel very welcome. We have the entire island to the 4 of us and it is the most idyllic setting for a family holiday.

Stood in the Great House on the hill looking at a photo of Sam Branson and his friends, I turned around and Richard walked up to me arm outstretch and with a warm smile he bowed his head gently and welcomed me to his home. It is the greatest thing for me to meet such a distinguished businessman. I have many friends who have become incredibly successful. Most of them though are particularly hard with their staff and rule their businesses with an iron rod. Richard is someone who clearly breaks this mold and it is refreshing to see that he is a million miles away from the ludicrous business ethics they portray on The Apprentice.

It didn’t take him long to suss me out and pretty soon we were discussing sport. He is currently in training for the Virgin sponsored London Marathon. He had already heard I was a keen exerciser and immediately asked if I’d like to run with him. A couple of Richard’s guests arrived for drinks, they were staying on the nearby island. They owned and developed Vale and Beaver Creek in the US. (An amazing Ski Resort) During the conversation with Janet and Paul from Beaver Creek, one thing stuck out and it made an indelible mark in my brain that I think will be there forever.

Richard said, “well, if you say Yes! to everything, you are going to have a far more interesting life.”

In my 41 years on this planet nobody has ever give me such great advice or such a great directive. And it makes perfect sense. How many of us just potter through life and procrastinate. I have only been on the island less than a week, but I am 100% sure you will never see Sir Richard Branson procrastinating. He is a decisive character, who doesn’t stop for breath.

Before leaving for bed, I asked what time we should meet. He said “pop around to the house at 6.45am and just shout me if I am not up.”

I didn’t sleep a wink that night, excited at the prospect of continuing a great conversation with a fantastic philanthropist and entrepreneur.

We have since run for a number of hours together and I have had some solid business advice during my time following in his great footsteps. Advice that once you have heard it appears like complete common sense. However you could read a 100 books and find 50 different ways from a variety of experts which all contradict each other. So to hear it from someone you respect, immediately fills me with confidence. And actually now we have discussed it, I totally understand and I cannot wait to get back to UKFast and start implementing some of these great ideas.

Yesterday I ran with him a little later than before, and I reminded him of what he had said to me and what an impact it had.

I explained that you could have written an essay, yet in one short sentence he summed up just how simple you need to make it.

“If you say Yes! to everything, you are going to have a far more interesting life.”

What a great piece of advice and for anyone setting out as a young entrepreneur, in business, in school, wherever and whatever you are wanting to do, this is good advice. It is a simple strategy that I can promise you Branson lives by. He is a man with a large appetite for life and it grows bigger by the day, and I am sure his positive attitude towards just doing things straightaway, off the cuff without procrastinating has to have something to do with his enormous success.

I am very interested in how he portrays his feelings on this subject, as he decided to use the line as subject matter for a column he is doing for the New York Times. It is definately something to look out for.

Lawrence Jones UKFast

Dedicated Server Hosting, Manchester

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  • What a great day! Mountain air and home made flapjacks.22:30 : 27th Jul 10
  • @PhilJones40 Congratulations Phil. You are doing a great job. Lawrence@ukfast22:18 : 27th Jul 10
  • You have to read this one! Fancy a job interview in the mountains?http://bit.ly/New_Career Get your walking boots on. UKFast are hiring!07:03 : 27th Jul 10

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