All Posts in: UKFast

UKFast is an organisation focussed on the learning and development of its people and products.


The drive to Manchester

September 5th, 2010

I closed the big black wrought iron gates. Stared hard back at the home I’d helped build, I painted that house. It was a beautiful home, but one that housed so many sad memories. It reminded me why I was going. I didn’t want to leave, I simply had no other options.

I had already said goodbye to my friends at school. It had all happened so quickly. One minute I didn’t have a care in the world, my focus was on next seasons rugby and the place I’d earned on the 1st XV. Then suddenly I was told I couldn’t remain at the school. My parents could no longer afford the school fees.

I never really believed this and as I stared through the gates I shook my head thinking at the double standards as my sister remained in her school. If one of us had to give it up, then I am glad it was me, but the devastation I was feeling knowing I would never again feel the exhilaration of playing in front of the school, representing the greatest schoolboy rugby team in Wales. An honour I had worked thousands of hours training for. I can never put this feeling into words. It was simply unbearable.

I opened the door, climbed in the car and faced forward. This was the end of everything and everyone I knew. I felt the resentment, like fuel pouring onto a burning fire. I was raging. I still am if I think about it.

I was never to return to Garden Cottage in the same capacity. I lost all my personal belongings, my identity, apart from a cricket bat, a photograph and a diary I do not have one a single thing that is pre-1986 in my possession. My parents sold the house shortly after to buy a hotel, all my belongings were thrown in a skip, so I never got to close that chapter of my life.

Its an emotion I use to power me through life, it gives me a drive that I still have never witnessed in anyone else I have met. I don’t mean to belittle anyone elses drive,  as so many people achieve so many great fetes, however I genuinely believe that the sequence of events that unfolded created a strange combination of hulk like properties that are truly imbalanced and disproportionate running through my veins. I have searched the globe to find a kindred spirit and continue to do so.

For many years I went from one disaster to another. No matter how hard I tried to be successful, my emotions were so extreme I was unable to win small, and consequently when I made mistakes I’d lose BIG. My father called this the snakes and ladders principal.

Then one day it changed. Meeting a girl in Manchester with the same surname as my late grandfather’s football team, I looked upto the sky, and nodded. The difference between coincidence and destiny is simply your outlook. A “cup-half-empty” person sees “coincidence” and “cup-half-full” character sees “destiny.” This was destiny, off the scale. The girl I refer to is 10 years my younger and still is funnily enough, she is my now wife Gail. She saw something in me that no one else saw and she is the only girl who has the strength of character to harness the passion in side of me, giving me direction and something to fight for.

It is this focus that determines whether or not people like me are absolute failures or absolute successes. Together we have both leant so much. We have become proud parents and I look back at Garden Cottage a house that I once thought as the ultimate dream that never was and I look now at my 2 girls bouncing around this place with my 2 dogs Indie and Lara dancing to Abba. Funny isn’t it, eras change, people change, different places, yet I cant seem to escape Abba.

I remember something Richard said to me on on Necker about his own personal drive. He said something along the lines that he is a different person now than he was 20 years earlier. He never conceded that he had less drive or determination, he is far too competitive for this.

Consider this, my runs with Richard Branson were all well over 2 hours in length. He was 59 years old at the time, now 60. Imagine what his drive was in his youth. I believe what gives Richard his youthful spirit and determination is the fact that he is still pumped full of testosterone and he is clearly proud of the fact.

Driving down the hill that day a tear rolled down my left cheek. I brushed it away with my shoulder. I remember every heart beat. I looked left at the huge garden wall unable to see a thing as the tears rolled uncontrollably, I gave up trying to wipe them away shaking my head slowly. I will never forget this feeling. The feeling of having everything taken away from me. I don’t want to forget the feeling either. The pain. This is the very same pain that drives me harder than anyone else on the planet. This is the drive that I now have learnt to love. This is the emotion my wife learnt how to harness. She knows how to open the furness door. She knows when to shovel in more coal and which direction to head me in. She also understands that once I have started, there is no stopping me and this trait makes the initial target so important.

I love a target. I love to compete to the bitter end. I love winning and I even love losing because I know I will have competed beyond comprehension. I just love fighting. I love pain, there is solace in pain. I remember on the rugby pitch I never lost my cool. Once in the USA, in New York I went to watch Pete my best friend play rugby. The oposing team was a man down. I put on a shirt to help the opposing team, and Pete walked off the pitch. He was very calm, but said, “there is absolutely no way I am playing on the opposite team to Loz.” They were curious at what Pete meant. Pete was always shrewd and suggested, “well if you want to see what I mean, pick anyone from the backs on our team and we’ll swap him.” We rejigged the numbers, they took the biggest guy and a I ended up playing for Pete’s team. We destroyed the opposition, we systematically dismantled them limb from limb. I organised the backs and the forwards into a military unit. I held everyone accountable and everyone one on our team knew what it was like to fight within an inch of your life.

There are a bunch of Americans who will never forget that day. It was a day they had never worked harder. A day they raised their standards where everything they tried just came off. Somehow these guys who didn’t grow up going to sleep with a rugby ball in their bed and weren’t drilled like Pete and I, played out of their skin. The pitch was hard and the blood and hits were extraodinary. It was an amazing occassion, one that I cherish. I made some great friends that day on both sides of the park.

How you harness the power inside of you is crucial. Your future balances delicately between success and failure in everything you do… but it doesn’t have to.

Firstly you need to understand your strengths and weaknesses. Strengths deployed at the wrong time are sometimes peoples downfall. I am lucky, I have Gail. I not only let her choose the destination, everything I do, I do it for her. I take it personally.

Secondly you need to understand what drives you, what motivates you. What events in your past really stir up emotion. Quite often these are your “limiting beliefs” and they are actually the things that are holding you back. For example, if enough people tell you you wont be good at something, eventually this will rub off and effect your performance. You have to listen to this then stand up for yourself and tell yourself “you are great,” then use the negative comments of others to drive you.  Stuff everyone else’s belief in you. You are amazing, truly amazing. Be inspired, be properly inspired you only get one chance at this life and this is your opportunity. Switch off your television, go and give your wife girlfriend, boyfriend, husband, children, friend, in fact give everyone  a massive hug. Embrace everyone, embrace life.  Get your running shoes on and get off the sofa and stop reading this blog and go and run and try like you have never tried before.

If you are looking to learn how to motivate others or you want to come and join me on my quest, pick up the phone and give my team a call. I am waiting to hear from people just like you. Thank you for reading. Be inspired. Loz

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Take two

August 29th, 2010

I have just returned from a business trip with my wife and business partner Gail. Its ironic that I have just been half way around the world to Fiji on a business summit, to realise that the answer is inside of me.

I went to learn about business and the “next step.” Every year Gail and I go to the place where we spent our honey-moon. Rangalli Island in the Maldives. It is a 3 week break, the first 2 weeks as a family adventure with our 2 daughters, and the last week really having a focus on ourselves and the business. It is a time when we look at the skills we are going to need to bring into the business to continue to help it develop and also the skills we personally need to develop. Running a business of 200 people requires very different skills of one of 50.

The reason so many businesses fail to grow their revenues over the £1,000,000 per annum mark, is they fail in this area. But every year we have gone away and found answers. This year we broke the habit and spent time in the Caribbean and then in the British Virgin Islands. It was undoubtedly the right move and it opened our eyes in so many ways.

I met some amazing people and made some life long friends. I learnt a great deal about the “bigger picture” on this holiday and was given so much great advice. This last break was no different. Yet although we went to learn about the business, I can confidently say we learnt more about ourselves.

There was one evening when we meditated. Gail does yoga at home and previously I always declined the offer to join the ladies as I consider a good workout to involve a huge amount of sweat and pain. I have to say the experience I had was nothing short of extraordinary.

No one has ever explained to me the feeling you can get from meditating and so I suppose I simply view it as a waste of time. Boy, how wrong can I be. And for those of you who know me really well, don’t worry you’ll still see me on the squash court, this is something I am just going to add to my life from now on.

It didn’t affect everyone in the same way. However if you can imagine a place where you were taken back to a life changing event in your past, where you are able to visualise and revisit that time with absolute clarity and observe all the emotions that you experienced as if you were outside looking in, then you are beginning to understand.

For me, I went to my avalanche accident. Yet I can now say with certainty, that was no accident.

I focussed on all the coincidences surrounding the avalanche event. The people I was with that day, 2 doctors in a group of 7, is this possible? A thoracic heart surgeon and a casualty doctor?  An officer from the British Army, a man who’d rowed across the atlantic for fun, Lee a salesmen like me who was the first to start assembling a shovel whilst everyone looked on in horror and disbelief as I was sucked deep underground. Just amazing guys. If any one of them hadn’t have been there, I’d have surely died that day.

So this is where I went. Deep below the snow. I watched the boys waving to me as they tried to warn me of the impending danger. This is a visual I have never seen before as it had previously been wiped from my memory. I relived every tumble and every last gasp of air before plunging below the surface to my grave.

Whilst in this place I got the opportunity to say thank you again. 9 years ago in the same place I said thank you to God for all the amazing people in my life. My girlfriend Gail, my parents, sister, family, friends I was able to list many people in the few minutes before loosing consciousness. I am now convinced that even after my bodily functions started to shut down and I stopped breathing, I am 100% certain, my thoughts carried on as I saw things this time that I do not remember the first time around.

Whilst meditating with my eyes tightly shut, a tear rolled down each cheek. Sage put her hands on my forehead and my entire body felt electric. I felt every nerve end tingling as if there was pure electricity running throughout my veins. I can’t explain all the coincidences in my life, I don’t want to understand them. I can’t explain what happened during that meditation and I don’t want to understand it. For me it was simply an opportunity to say thank you for all the amazing things in my life.

Don’t worry I am not going to start getting all religious on you. My experience was within me. And this is what I think I have learnt the most. It is so easy to start chasing rainbows when actually, happiness and fulfillment are here at home, deep inside you.

My job now is an interesting one because there is no doubt in my mind that everything has changed. When you get a second chance it does make you look at things in a different way. I am regarded by my friends as a highly motivated individual, but what I am feeling now is just off the scale. The only challenge now is “time.”  There is so much to do and so little of it. And if time is of the essence, focussing on the right outcome has to be the biggest priority.

Never a truer word for me here at home in Wales. The rain is pelting down outside and the wind is beating at the door. I enjoyed the heat of Fiji, but nothing beats the mountain air.

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Are you a superstar?

July 27th, 2010

I am currently in Wales in the mountains, doing a bit of blue grey-sky thinking.

I am here planning the next exciting stages of UKFast. Over the last few years I have been lucky enough to take advice from some extraordinary entrepreneurs. As a result I have helped catapult UKFast on to a very exciting stage in its development. We have grown year on year, not just in profits and turnover but in our resolve to make a difference.

By rubbing shoulders with people playing at a higher level than you, you most certainly develop at a faster rate.

We employ superstars. Are you in a position where you feel you have something extra special to offer?

You maybe like me 20 something years ago. No qualifications and no idea of which direction to go. On the other hand you may have every idea of your goals and direction. Either way, graduate or completely unqualified, seasoned professional, whatever your status, if you are a great person looking to do great things, I am waiting to hear from you.

If you are interested in meeting me and finding out what life and work balance is truly about, get in contact.

I can’t guarantee great weather. I can guarantee great food and great company, UKFast.

What are you waiting for? Destiny beckons……

Loz

Please contact Jayne Pitman and find out how to apply now on 0844 576 3999

UKFast
City Tower
Piccadilly Plaza
Manchester
M1 4BT

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Does It Pay To Invest In Your Staff?

July 26th, 2010

“Why should I invest in my staff? I already pay them very well. I dont want to socialise with them, they work for me!” These are some of the common responses you hear from business people. And there lies the problem. The “them and us” philosophy. A manager is someone who manages and evaluates peoples KPI’s. Dross! If you are part of a well organised unit, a manager will know his or her team inside out and will be socialising with their team regularly. I don’t mean at a token Christmas Party, I mean a real togetherness. And yes when you do celebrate something together, do it in style. We had our UKFast 10 Year Anniversary and held it at the Palace Hotel, Manchester with a sit down black tie dinner. We reinacted every part of our wedding reception which was in the same building 7 years earlier, with the exception of wedding attire. We thought, what is the best party we’d ever been to? Our wedding, was the obvious answer. The result; lets throw a humungous party for our team, their families and our friends of UKFast. What a party!

We even had Clem Curtis and the Foundations as the band and the entire squad of Sale Sharks players, girlfriends and wives came too. Clem celebrated his 69th birthday that day and still rocked the house like he did back in the 70′s.

This years annual party is even bigger. To celebrate an amazing first half of the year and for just being in business together, we are having UKFest. Yes that is UKFest and not a typo. It stands for UKFestival. We are throwing a weekend festival for friends and family of UKFast down in Wales on the Castell Cidwm estate, and if I can convince the farmer behind to borrow his field, we can squeeze in some extra tents and portaloos and invite even more guests.

But its not just parties and nights out. Your team mates need constant training, their environment needs to be just right. People are sensitive. Quite often, new starters bring with them associations of what businesses are really like. It’s their first hand experience from a previous job and they have the association firmly set in their mind that management equals pain and inconsistency and all businesses are the same.

Sometimes you can never break that association and people go through their lives really not enjoying their job.

We are currently in the process of kitting out our office with a huge amount of greenery. It is partly to celebrate the start of a brand new business venture with a friend of mine who has been in the world of trees and horticulture for 17 years with his lovely wife Clair. It’s also a great excuse for me to have fun and reinforce that by creating a fun environment.

So once you’ve created the Best Place To Work, what then?

I am a great believer in working with people to get them to be their happiest they can possibly be. But you know what, sometimes you just cant please everyone. If you have an individual who doesn’t quite get your core values and what you really stand for, they will probably work against you. Not necessarilly deliberately, but nevertheless, by them not “buying into” your culture and philosophies, they can cause a huge amount of damage. If that person is in a senior position, you have even more trouble.

I read a book called The Extra Mile that focusses on alignment and engagement. The 2 buzz words of corporate HR.

Objective number one is go get everyone aligned with your way of thinking, then get the most engaged people into positions of seniority (as long as they fit the mould) and then work towards getting every individual engaged.

Easier said than done and it is an ongoing quest when you have hundreds of staff. But it is possible. UKFast is living proof of it and although we are more a work in progress than the finished article, we are having fun learning about each other in the process.

The same book states clearly that if you have a manager or someone in a senior position who is either disengaged, or engaged but not aligned, you are in for a rocky ride, but there’s enough to discuss on that topic to warrant a dedicated blog.

I love puzzles. Getting your team right is the ultimate puzzle. It is like doing the rubiks cube in the dark!

So do people really understand the importance of alignment and engagement? I think not. It amazes me how many office environments I see or hear about that are simply not places I’d want to work. And working from an industrial unit is not an excuse either. I went to see James Timpson’s offices in Wythenshaw. Apart from the fact James was building a swimming pool off the staff canteen area, everything about his office was simply a “Wow!” And that being said, I don’t think you could find a managing director who places people and their well being higher on the agenda. James is a credit to British business and an example to other business men and women who want to build something extraordinary. He not only followed in his father’s footsteps, he strode on ahead and paved the way for a new era of “upside down management.”

And so after my FD at UKFast put it so succinctly. “We have colourful staff, but the office is a bit grey” I thought it time to take our “fun initiative” to a new level and start living some of our values! You can always do more, and if you ask yourself that question, can I do more at every stage, you will normally get better results.

So does it pay to invest in your staff? Absolutely! Invest in the workspace, training in every aspect of people and career development. I am just beginning to see the fruits of our labour, and it is worth while. It is difficult to quantify human emotion, we all understand monetary values, but when it comes to effort and passion, we don’t have a scale to measure it. As a result, I think it falls by the wayside in order of importance in 21st century business.

With regards to the office environment, when people ask “what is the rationale behind such a beautiful office?” I simply  say, “when I come to work I want to feel a million dollars. I want my team to feel te same.”

If you have any comments or ideas on how we can continue to develop at UKFast, I’d be very glad to hear from you.

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Why businesses fail in 2010

July 24th, 2010

Is there a recession? Was there ever a true recession like back in the 90′s? For me it seems very different. Back in the 90′s everyone was effected. I don’t remember anyone escaping the pain inflicted by the job losses and hiked interest rates. The recent recession which was announced by Tony Blair officially before we actually were in one has felt very different for me and a great many of my customers.

Yes people do seem slightly more cautious. But this is partly to do with the fact we were told we were heading for recession. I remember backing out of a property deal after the Nothern Rock crisis. Thank goodness Gail and I plucked up the courage and pursued the deal, it was Castell Cidwm, the UKFast training property which is now an integral part of our successful recruitment and training strategy.

The reason for my comments are not flippant, I know a great many people have been through difficult times, my point is this. Is this a recession, or is it merely a change in the way people do business? What do I mean by this? Well, it is safe to say that people have changed the way they buy things.

When you purchase something there are 2 decisions that you make.

1/ do I want/need this product or service?

2/ where shall I buy it from

In the old days! People went to shops and bought there and then.

Then came the internet. Now people looked online, researched and then once they’d narrowed down what they wanted, they headed to the shops and bought it there.

But, then came the new era. An era of confidence where people simply go online to do research and then simply buy it without hesitation.

Well this is a massive shift. It surely makes sense that if you as a business have not embraced this you are going to be in a huge amount of trouble.

I believe the cultural shift in how we buy is SO extreme it is literally wiping businesses out who do not have a credible online presence. Look at Woolworths, they felt that the internet would not work for their business. Yet Argos who embraced it is now one of the biggest online retailers in the world.

I was at a round table this week discussing the economy and budget. I heard numerous businesses explain that they had zero growth. The same businessmen stated clearly when I asked them do they use the Internet to attract new business, “people  in our industry do not use the internet to research our product!” The irony is I have helped a few businesses in the exact same sector generate millions of pounds worth of new business, all via the internet! But how do you educate people who simply do not believe it is possible. These sort of limiting beliefs are lethal and often are the main reasons why businesses simply stop evolving.

If only I got a pound for every time I heard business people say “my customers wouldn’t use the Internet!”

Over the years, I have won a few £1 bets to people I have met at Sale Sharks who said, exactly that.

Caunce O’hara, now giants in the Insurance industry were about to spend a fortune on a website. I asked them to consider a different option. For less money I helped design and build a new system that not only worked out an accurate price for the insurance premium, it took the money and attracted new business. I won my pound.

It’s not a business model I’d advise people to follow, I am lucky enough to be able to do this as a hobby as I have a huge R&D team, I also have done this enough times to know, I’d succeed.

I have done the same in a variety of industries. Debt management, clothing & retail, one business in particular (again who said it cant be done) is now invoicing more than £1,000,000 per month from online sales!

I can guarantee these people dont think we’ve just been in a recession.

The problem is, “you don’t know what you are missing until it is too late.” It’s people’s own shortsightedness that is simply holding their businesses back, or in some cases damaging their business.

I have 15 year old kids who are customers and a great many small businesses who are doing extraordinarily well. It’s never the brands who are riding the crest of the wave, they simply think they are. A lot of the high traffic sites are below most peoples radar. The people who win, are the ones who realise that customer experience is everything, and they build a super fast and effective site and host it on a dedicated server for that added umph. Before they know it, they are getting customers from Google, and the customers are coming back in their droves because the experience is perfect.

When we explain to people that their site is slow, they don’t understand. They look at their own site and say, “it seems fast to me!” This is the biggest misconception. They are ususally viewing a cached version of their website on their own local machine. What does this mean? Well basically, your machine stores images of sites that you visit regularly. So it stands to reason that when you look at your own site, you do so though rose coloured spectacles. You are in effect getting an artificial view of how your business is really NOT performing.

On the flip side through your customers eyes, it doesn’t hide the harsh truth, that for new visitors, your site is like jelly waiting to set.

This is particularly noticeable for people who end up hosting in the US to save money. People can simply drop out of the UK arm of Google once the search engine picks up the foreign IP address. Google simply assumes that your main focuss is probably aimed at the foreign market, as your site will perform better in the country where it is hosted. Some of the largest hosting providers in the UK, host their customers in the US and Germany. Rackspace host thousands of their clients sites in the US on their Cloud environment. One and One (1&1) a German company who also own Fasthosts, who market themselves a the hosting worlds market leader , host their servers in Germany!

Personally I believe keeping it simple is the best way. Host your site as near to your customers as you can. We are lucky, by being in Manchester we couldn’t really be more central to the whole of the UK.

I hear horror stories all the time on this subject. One thing worse than going abroad to host, is taking it in house! The ultimate in stupidity. Let’s stick our server on the end of our broadband connection or a leased line. So what if it is 100Mb. You may as well attach it via string! Yes it might work occasionally but not enough to get noticed on the search engines. Telcos for years simply resold 100Mb lines time and time again, and guess what? They attached them to a 100Mb line. The ultimate in bottlenecking.

If you imagine the internet works on the basis of regions. You can host your store on the main high street, the Oxford Street or you could host it on a back street. Which gets more traffic? Obviously the high Street. Yet so many businesses spend 10′s of thousands of pounds on their websites, yet they think they dont need to invest in their hosting. They think they can simply stick it on some shared space, or a cheap dedicated server (down a back street). Even worse, they dont realsie why it doesn’t work properly or why they dont get awesome results.

At the same time, we come across small businesses who take our advice or dip their toe in the water with UKFast. Experience the speed of the UKFast network and then get addicted. These companies listen to their customers and upgrade every time their site slows down by a fraction. These are the businesses who are the next generation. It is not the brands you know about, these are the new kids who a carving out a new horizon. They not only get my vote, they get my help and support in every way. They are the entrepreneurs of tomorrow.

So be warned. If you have a business and you are NOT taking your online marketing seriously, or worse still you are spending the bulk of your budget on the design and leave nothing for the location of your window to the world, you will not get the results you are wanting, but you will get what you deserve.

This does sound harsh, but it is a really harsh world out there.

If you are a web developer or you run a business designing sites, if you are hosting your sites on a single server to save money or to create a revenue stream, although you may think you are doing your client a favour, you are actually suffocating their business. If you wish to try a server to see the difference, drop me an email at UKFast or post me a comment. Every business I have tried this with has increased sales. Its not  rocket science, but it will certainly pay for one!

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Recent Blogs

  • The drive to Manchester I closed the big black wrought iron gates. Stared... 5th September 2010
  • Take two I have just returned from a business trip with... 29th August 2010
  • My Date With Destiny When you find yourself deep underground and no air... 23rd August 2010

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  • @TimTheGuest Thanks Tim! Can't tell you how many people have emailed me after going for a run, or bike ride! Really great. LJ12:04 : 6th Sep 10
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